Classes can be cancelled up to 24 hours before the scheduled time of the class for a full refund. If classes are cancelled less than 24 hours before the scheduled time of the class, the class will be charged at the full rate at the time of booking.
Courses, workshops and pre-booked packages
For courses, workshops and pre-booked package classes (eg beginner courses and workshops) no refunds will be given for classes that are not attended, you will be offered another choice but no refund will be given if you are unable to attend the classes offered. If you are deemed medically unfit to participate in a class for the foreseeable future a refund will be given from the date of your last class however a doctor’s note will be required.
All gift cards expire after 12 months.
Farnham Pilates reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of internal affairs of the Studio and the conduct of Clients. Any such changes will be published on our websites and, until revoked, are binding on Clients.
The Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
When a person has signed a medical Questionnaire or signed up to the mailing list they shall become a “Client” subject to these Terms and Conditions.
Farnham Pilates reserves the right to withdraw, suspend or refuse to renew the membership or class pass of any Client whose conduct is, or may deemed to be in Farnham Pilates reasonable opinion, damaging to the character of the Studio or amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Clients of the Studio. Any Client so expelled shall forfeit all privileges to membership and purchase of any other classes or class passes/packages and shall not be entitled to any refund for any period during which his membership or class package is suspended.
Farnham Pilates may run promotional introductory offers from time to time these offers maybe exclusively for New Clients who are not already registered (“clients”) with the Studio and are not for repeat use.
STUDIO OPENING TIMES
Details of class times at the Studio may vary from time to time. Class times will be published by the Studio on our Website. Or changes with be emailed. If clients wish to change class times they must text or email the studio to request change.
The Studio reserves the right to make changes to the schedule at its discretion.
Subject to any statutory right of cancellation, payments for classes, class passes, monthly subscription fees and annual payments are made non-refundable but a “Client” may exchange for a different class but cannot cancel unless injury or exceptional circumstances.
Personal belongings that are brought into the Studio premises, are left at the Client’s own risk and Farnham Pilatesdoes not accept liability for any loss or damage whatsoever to such items.
ADVANCE CLASS BOOKINGS and CANCELLATIONS
Class bookings must be cancelled 24 hours before the start of a class or this will be treated as a “late cancel” or ‘no show’.
FITNESS AND HEALTH
Each Client must read and sign a medical questionnaire and inform the studio of all medical conditions. They must access what the Classes involve and decide whether they are fit to participate in a Class. Farnham Pilates staff have first aid training but are not medically trained and are therefore not qualified to assess whether the Client or any guest is in good physical condition and/or that the Client can engage in any exercise without detriment to the Client’s health, safety, comfort or physical condition.
Clients are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Client if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
If there is any doubt with regard to a client’s medical fitness, he/she should consult his/her doctor. Clients and their guests must notify the Studio of any circumstances affecting their health that may be exacerbated through continued use of the Studio.
Clients are required to follow the instructions of the teacher at all times.
DRESS & FOOTWEAR
Clients are requested to wear a form or dress appropriate to the activity they are undertaking.
In the event of a fire, Clients are asked to make their way to the nearest available exit.
Clients must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Clients.
Clients are required to give written notice to Farnham Pilates of any change of address or email.
Farnham Pilates reserves the right to refuse admission to the Studio.
LIMITATION OF LIABILITY
Farnham Pilates cannot be held responsible for any service or equipment not being available for whatever reason and reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion.
It is the Client’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Clients accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class.
Farnham Pilates accepts no liability for loss or damage to property or injury or illness of Clients or their guests to them on the Studio premises or outside the Studio except in so far as such loss, damage, or injury is by law incapable of exclusion.
If you are using or renting Farnham Pilates Garden studio you are required to have your own insurance to cover any client complaint or injury.